IT Support & Security
Device management, security incidents, remote support, and Microsoft 365.
Understanding Your Monthly IT Health Report
A guide to reading your monthly IT health report: what each section means, what scores to watch, and what to do when something is flagged.
What to Do If You Suspect a Security Breach
Step-by-step actions to take immediately if you think your systems, accounts, or data have been compromised.
How to Request Remote IT Support
How to submit a remote support request and what to expect during a remote session with a BRANDED IAM technician.
Setting Up Microsoft 365 for Your Business
How BRANDED IAM configures and manages Microsoft 365 for your team, including email, Teams, and security settings.
How to Reset Your Microsoft 365 Password
How to reset a Microsoft 365 password — either self-service if it's set up, or by requesting an admin reset from BRANDED IAM.
Adding a New User to Microsoft 365
How to request a new Microsoft 365 user account, what information we need, and how long it takes.
Device Enrollment and Management
How BRANDED IAM enrolls and manages your business computers and laptops, what remote management enables, and how to add a new device.
Understanding Your BRANDED IAM VPN Service
What the BRANDED IAM VPN does, how WireGuard works, why you need it, and what's included in your subscription.
How to Connect to Your VPN
Step-by-step instructions for setting up and connecting to BRANDED IAM's WireGuard VPN on Windows, Mac, iPhone, and Android.
VPN Credentials and Login
Where to find your VPN credentials, what to do if you didn't receive them, and how to get them resent.
Firewall Basics: How We Protect Your Network
What a firewall does, how BRANDED IAM configures it, and what a firewall alert means if you see one.
Antivirus and Endpoint Protection
What endpoint protection BRANDED IAM uses, how it differs from traditional antivirus, and what to do if it detects a threat.
What to Do If You Receive a Phishing Email
How to recognize phishing emails, what to do immediately if you receive one, and what to do if you accidentally clicked a link.
Setting Up Multi-Factor Authentication (MFA)
Why MFA is required for all business accounts and how to set it up for Microsoft 365 and your BRANDED IAM portal.
Data Backup Policy Explained
What data BRANDED IAM backs up, how often, where it's stored, and how to request a restore.
Network Monitoring Overview
How BRANDED IAM monitors your network 24/7, what alerts we watch for, and what happens when an issue is detected.
Printer and Peripheral Support
How to get help with printers, scanners, and other office peripherals through BRANDED IAM IT support.
Software Installation Requests
How to request software installation on managed business devices and what to expect during the installation process.
Hardware Support and Replacement
What hardware support BRANDED IAM provides, how to request a hardware assessment, and how device replacement procurement works.
IT Emergency Procedures
What qualifies as an IT emergency, how to reach our on-call team outside business hours, and what to expect during an emergency response.
Understanding Patches and Software Updates
Why software updates are critical for security, how BRANDED IAM manages patching across your devices, and what to do if an update breaks something.
Employee Offboarding IT Checklist
The steps BRANDED IAM takes when an employee leaves — and why timing matters for protecting your business data.
Remote Work Security Best Practices
Practical security habits for employees working from home or in public spaces that significantly reduce your business's risk.
Reporting a Ransomware Attack
Immediate steps to take if ransomware is actively encrypting your files or you receive a ransom demand.
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