Billing & Payments

Understanding Your Invoice

A line-by-line explanation of what appears on your BRANDED IAM invoice and what each charge represents.

How to Update Your Payment Method

Step-by-step instructions for adding, replacing, or removing a credit card or bank account on your BRANDED IAM account.

When Are Invoices Sent?

The schedule for invoice delivery, when payment is due, and how to adjust your billing date if needed.

Refund and Cancellation Policy

BRANDED IAM's policy on cancellations, refunds for monthly and annual plans, and how to cancel your subscription.

Setting Up Autopay

How to enable autopay on your account so invoices are paid automatically without any manual action required.

Understanding Service Add-Ons

What counts as an add-on vs. what's included in your plan, how add-ons are scoped and priced, and how they appear on your invoice.

How to Upgrade Your Plan

When to consider upgrading, how the upgrade process works, and how your billing is adjusted when you move to a higher plan.

Late Payment Policy

What happens when a payment is late, the late fee schedule, and how to avoid service interruptions if you're experiencing a financial difficulty.

Billing Disputes and Corrections

What to do if you believe you've been charged incorrectly — how to dispute a charge and how we process corrections.

Annual vs. Monthly Billing: Which Is Right for You?

The financial and practical tradeoffs between annual and monthly billing — and how to switch between them.

Tax Information and Receipts

How to access receipts for your accountant, download W-9 or business information forms, and handle tax-exempt status.