How to request a new Microsoft 365 user account, what information we need, and how long it takes.
When a new employee joins your team, they need a Microsoft 365 account set up before they can access email, Teams, and shared files. Submit the request before their first day to avoid delays.
What to Include in Your Request
Submit a ticket under IT Support & Security → New User Setup with the following:
- Full name: First and last name exactly as it should appear in the directory.
- Job title: Appears in the Microsoft 365 directory and email signatures.
- Desired email address: (e.g., [email protected]). We'll confirm availability.
- Start date: Account can be created in advance and activated on their first day.
- License type: Which Microsoft 365 plan this user should have. If unsure, we'll match it to your existing team's licenses.
- Groups and shared mailboxes: List any Teams channels, shared mailboxes, or security groups this user should be added to.
What Happens After We Create the Account
- The new user receives a welcome email with their temporary password and setup instructions.
- They'll be prompted to change their password and set up MFA on first login.
- We'll confirm with you when the account is active and ready.
New user accounts typically take 2–4 hours to set up. Request at least 24 hours before the user's start date.