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How to Connect to Your VPN

3 min read
Updated June 2025

Step-by-step instructions for setting up and connecting to the BRANDED IAM VPN Client on Windows, Mac, iPhone, Android, and more.

Connecting to your BRANDED IAM VPN takes about 2 minutes for initial setup and one click after that. You'll need your VPN credentials — username and password — from the email sent when you purchased your subscription.

Windows Setup

  1. Download the VPN Client from vpnclient.app (Windows installer).
  2. Run the installer and open the VPN Client app.
  3. Enter your username and password from your credentials email.
  4. Click Connect — you're protected.

macOS Setup

  1. Download the VPN Client .dmg from vpnclient.app.
  2. Open the .dmg, drag VPN Client to your Applications folder, and launch it.
  3. Enter your username and password from your credentials email.
  4. Click Connect.

iPhone / iPad

  1. Download VPN Client from the App Store (search "VPN Client" or use the link in your credentials email).
  2. Open the app and enter your username and password.
  3. Tap Connect.

Android

  1. Download VPN Client from Google Play.
  2. Open the app and enter your username and password.
  3. Tap Connect.

Fire TV / Firestick

  1. Download the VPN Client APK from the link in your credentials email.
  2. Enable "Install from unknown sources" in your Fire TV settings if prompted.
  3. Open the app, enter your credentials, and tap Connect.

Once connected, the VPN Client will show a connected status. A green indicator means your connection is encrypted. If you have trouble connecting, see the article VPN Credentials and Login or submit a support ticket.

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