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Popular: ticket submission, billing questions, website updates, IT emergency
Browse by Topic
Find answers organized by service area. Click any category to explore its articles.
Getting Started
Onboarding guides, account setup, and first steps with your services.
12 articlesWebsite Services
Hosting, domain management, content updates, and launch guides.
18 articlesIT Support & Security
Device management, security incidents, remote support, and Microsoft 365.
24 articlesDesign & Branding
File formats, logo recreation, brand assets, and revision processes.
9 articlesBilling & Payments
Invoices, payment methods, subscription management, and refunds.
11 articlesAccount & Portal
Login issues, team permissions, notification settings, and profile management.
8 articlesData & Privacy
Data handling, GDPR/CCPA requests, security practices, and cookie settings.
7 articlesTechnical & Integrations
System requirements, third-party integrations, API access, and troubleshooting.
15 articlesPopular Articles
How to Submit a Support Ticket Effectively
Setting Up Your Client Portal Account
Understanding Your Monthly IT Health Report
How to Request a Website Content Update
What to Do If You Suspect a Security Breach
Domain & Hosting Renewal: What to Expect
Acceptable File Formats for Logo Recreation
How to Add Team Members to Your Portal
New Client Guide
Complete Your Intake
Fill out the onboarding questionnaire sent to your email after signup.
Access Your Portal
Log in at brandediam.com/login using the credentials from your welcome email.
Review Your Project Plan
Your account manager will post your project timeline in the portal within 24 hours.
Schedule Your Kickoff Call
Book a 30-minute kickoff call using the scheduling link in your portal.
Submit Your Assets
Upload your logo, photos, and any existing content through the portal.
Track Progress
Monitor milestones and communicate with your team via the portal tickets.
Response Time SLA
Measured during business hours (M–F 9–6 PT)
Frequently Asked Questions
Detailed answers to the questions we hear most often. Select a category below to filter.
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