Getting Started
Onboarding guides, account setup, and first steps with your services.
How to Submit a Support Ticket Effectively
Learn how to write clear, detailed support tickets so our team can resolve your issue as quickly as possible.
Welcome to BRANDED IAM
An introduction to who we are, what we do, and what to expect in your first week as a client.
Accessing Your Client Portal
Step-by-step instructions for logging into the BRANDED IAM client portal for the first time and navigating its main features.
Completing Your Onboarding Questionnaire
Why the onboarding questionnaire matters and how to fill it out quickly and accurately.
Scheduling Your Kickoff Call
How to book your kickoff call, what to prepare, and what will be covered during the meeting.
Submitting Your Brand Assets
How and where to upload your existing logos, photos, brand files, and other creative assets to the portal.
Understanding Your Service Plan
A breakdown of what each BRANDED IAM service plan includes, how plan tiers work, and what happens when you need something outside your plan.
How Billing Works
An overview of BRANDED IAM's billing cycle, invoice delivery, accepted payment methods, and what happens if a payment fails.
Your Account Manager Explained
What your account manager does, how to reach them, and when to contact them vs. opening a support ticket.
Response Time SLA Explained
A detailed explanation of our service level agreement (SLA) response times, how urgency levels work, and what to do if you need a faster response.
How to Track Project Progress
How to use the portal's Projects section to monitor timelines, review milestones, and stay updated on active work.
Getting the Most from Your Portal
Tips and lesser-known features of the BRANDED IAM client portal that will save you time and keep your team aligned.
Still need help?
Our support team responds fast. Open a ticket and a real person will get back to you.