Setting Up Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) requires a second form of verification — typically your phone — in addition to your password when logging in. It's the single most effective measure against account takeover: even if an attacker has your password, they can't log in without physical access to your phone.

Setting Up MFA for Microsoft 365

1. Download the Microsoft Authenticator app on your smartphone (iOS or Android).
2. Go to aka.ms/mfasetup on a computer and sign in with your Microsoft 365 account.
3. Follow the prompts to add the Microsoft Authenticator app as your authentication method. Scan the QR code shown on screen with the app.
4. Enter the 6-digit code from the app to confirm setup is working.

Setting Up MFA for Your BRANDED IAM Portal

1. Log into your portal at brandediam.com/login.
2. Go to Account Settings → Security → Enable Two-Factor Authentication.
3. Scan the QR code with your authenticator app (Microsoft Authenticator or Google Authenticator both work).
4. Save the backup codes shown on screen in a secure place — these let you recover access if you lose your phone.

What If I Lose My Phone?

If you lose your phone and can't complete MFA, submit a ticket immediately or call (925) 365-9811. For Microsoft 365, our admin team can reset your MFA enrollment and issue a temporary bypass code. Do not share this code with anyone — it should be used only to complete re-enrollment with a new device.