When to consider upgrading, how the upgrade process works, and how your billing is adjusted when you move to a higher plan.
As your business grows, your IT and service needs evolve. Upgrading your plan gives you higher support hours, faster response times, more included services, and access to features reserved for higher tiers.
Signs It's Time to Upgrade
- You're frequently exceeding your monthly included hours and seeing significant add-on charges.
- Your current SLA response times aren't fast enough for your business needs.
- You need services not available on your current plan (e.g., advanced security features, dedicated account manager).
- Your team has grown significantly since you started with your current plan.
How to Upgrade
Contact your account manager directly or submit a ticket under Billing → Plan Upgrade Request. Your account manager will review your current usage, recommend the right plan, and process the upgrade.
Billing During an Upgrade
When you upgrade mid-billing period, you'll receive a prorated charge for the difference between your current plan and the new plan for the remaining days in the period. Starting the next billing period, you'll be charged the full new plan rate. Your account manager will confirm the exact proration amount before the upgrade is applied.