What counts as an add-on vs. what's included in your plan, how add-ons are scoped and priced, and how they appear on your invoice.
Your subscription plan covers a defined set of services within defined scope limits. When you need something that goes beyond that — more website updates than your plan includes, a new service category, or a one-time project — it's billed as an add-on.
What's Typically Included in Your Plan
- A set number of IT support hours per month.
- A set number of website content updates per month.
- Hosting, maintenance, and monitoring for services under your plan.
- Monthly reporting and scheduled account management calls.
What's Billed as an Add-On
- IT support hours beyond your plan's monthly allocation.
- Website changes beyond your included update count (adding pages, major redesign work, e-commerce features).
- New design projects (marketing materials, brand identity, social graphics).
- Hardware procurement and setup.
- Rush service fees for same-day or next-day delivery.
- VPN subscription (billed separately through the VPN checkout flow).
How Add-Ons Are Scoped
Before any add-on work begins, your account manager will provide a written scope and price — either a flat project fee or an hourly estimate with a cap. You must approve the scope before work starts. You'll never be billed for add-on work you didn't explicitly authorize.