An overview of BRANDED IAM's billing cycle, invoice delivery, accepted payment methods, and what happens if a payment fails.
BRANDED IAM bills on a monthly or annual cycle depending on the plan you selected at signup. Understanding the billing cadence helps you plan cash flow and ensures uninterrupted service.
Billing Cycle
- Monthly plans: Invoiced on the same date each month (your signup date). Payment is due within 7 days of the invoice date.
- Annual plans: Invoiced once per year at your renewal date. Annual billing saves approximately 20% vs. monthly.
- Add-ons and project work: Billed at the end of the month in which the work was completed, separate from your subscription invoice.
Payment Methods
We accept all major credit and debit cards (Visa, Mastercard, AmEx, Discover) as well as ACH bank transfers for Business and Managed plan clients. Payment details are stored securely via Stripe and can be updated at any time in your portal under Billing → Payment Method.
Failed Payments
If a payment fails, you'll receive an email notification immediately. Our system will automatically retry the charge after 3 days and again after 7 days. If payment is not received within 14 days, services may be paused. Contact [email protected] immediately if you're experiencing a payment issue — we can usually accommodate brief delays with advance notice.