A plain-language explanation of what web hosting is, how BRANDED IAM manages it, and what uptime guarantees to expect.
Web hosting is the service that keeps your website's files stored on a server and accessible to visitors around the world. When someone types your domain name into their browser, the hosting server delivers your website to their screen within milliseconds.
What BRANDED IAM Includes in Hosting
- Managed hosting: We handle server configuration, security patches, performance optimization, and uptime monitoring so you never need to think about the technical side.
- SSL certificate: All sites we host include a free SSL certificate, which gives your site the padlock icon in browsers and encrypts data between your site and visitors.
- Daily backups: Your website is backed up automatically every 24 hours. We retain 30 days of backups.
- CDN (Content Delivery Network): Your site's files are distributed to servers worldwide, so visitors everywhere load your site quickly.
Uptime
Our hosting infrastructure targets 99.9% uptime. In practice, this means less than 9 hours of downtime per year. Planned maintenance windows (typically for server updates) are scheduled during low-traffic overnight hours and announced 48 hours in advance via email.
What Hosting Doesn't Cover
Hosting keeps your site available — it doesn't include content updates, design changes, or SEO improvements. Those are handled through your service plan's included hours or as add-on requests.