How domain and hosting renewals work, when they happen, what you'll be charged, and how to make sure your site never goes down.
Your website depends on two things to stay online: your domain name (the web address like yourbusiness.com) and your hosting (the server that stores your website files). Both require annual renewal, and letting either expire can take your site offline instantly.
How BRANDED IAM Handles Renewals
If BRANDED IAM manages your domain and/or hosting, we handle renewals automatically and charge the renewal cost to your payment method on file. You'll receive an email notification 60 days before renewal, and again at 30 and 7 days. This gives you plenty of time to confirm or update your payment details.
If You Own Your Domain Separately
Some clients register their domain directly with a registrar like GoDaddy, Google Domains, or Namecheap. In this case:
- The registrar will email you renewal notices — check the email address associated with the registrar account.
- Make sure auto-renew is enabled on your registrar account. Domain expiry can happen without warning if auto-renew is off.
- If your domain expires, contact us immediately. There is usually a grace period of 1–30 days to recover an expired domain, but after that it may be lost or become available for purchase by others.
Hosting Renewal
Website hosting is typically renewed annually as part of your BRANDED IAM service plan. Hosting fees are included in or billed alongside your plan cost — refer to your service agreement or the Billing → Plan Details section of your portal for the exact breakdown.
What to Do Right Now
- Verify who controls your domain registration by checking the confirmation email from when your site launched.
- Ensure the email address on file with your domain registrar is actively monitored.
- Confirm auto-renew is enabled if you own the domain independently.