Minimum and recommended system requirements for the client portal, remote IT support tools, and managed device enrollment.
Most modern computers and mobile devices meet the requirements to use BRANDED IAM's services. Here's what you need for each component.
Client Portal (Web Browser)
The portal is a web application and works in any modern browser. Supported browsers:
- Chrome: Version 90 or later (recommended)
- Firefox: Version 90 or later
- Safari: Version 14 or later (macOS and iOS)
- Edge: Version 90 or later
Internet Explorer is not supported. If you're using an older browser version, update to the latest — older browsers have unpatched security vulnerabilities.
Remote IT Support (Remote Desktop Agent)
- Windows: Windows 10 or Windows 11 (64-bit). Windows 7, 8, and 8.1 are no longer supported.
- macOS: macOS 12 Monterey or later.
- Minimum RAM: 4 GB (8 GB recommended).
- Internet connection: 5 Mbps upload/download minimum for remote sessions.
Managed IT Device Enrollment (Microsoft Intune)
- Windows: Windows 10 Pro or Enterprise, version 1903 or later.
- macOS: macOS 11 Big Sur or later.
- iOS/iPadOS: iOS 14 or later.
- Android: Android 8.0 or later.
If a device doesn't meet these requirements, submit a ticket under Technical & Integrations → System Requirements and we'll assess upgrade options or alternative solutions.