How to enable, manage, and recover two-factor authentication for your BRANDED IAM client portal account.
Two-factor authentication (2FA) adds a second layer of security to your portal login. Even if someone obtains your password, they can't access your account without the time-based code from your phone. We strongly recommend enabling it for all portal accounts, especially Admin roles.
Enabling 2FA
- Go to Account Settings → Security → Two-Factor Authentication.
- Click Enable 2FA.
- Open your authenticator app (Microsoft Authenticator or Google Authenticator) and scan the QR code shown on screen.
- Enter the 6-digit code from the app to confirm setup.
- Save your backup codes in a secure location — these are your recovery option if you lose phone access.
Using 2FA to Log In
After entering your password, you'll be prompted to enter the 6-digit code from your authenticator app. The code refreshes every 30 seconds — enter it quickly. If the code is rejected, wait for the next code to appear and try again.
If You Lose Access to Your Authenticator
Use one of your saved backup codes to log in. Each backup code can only be used once. After logging in with a backup code, go immediately to Account Settings → Security to re-enroll a new authenticator device. If you've lost both your authenticator and your backup codes, email [email protected] from your account email address — our team will verify your identity through an alternate process.